Know what drives each customer’s risk.
Assess customer relationships with your approved methodology. See the factors behind the rating, track changes and keep the next review in view.
A rating with reasons behind it.
Bring the relevant customer, geography, product and channel signals into an assessment your team can explain.
Customer
Consider the relationship’s profile, ownership, sector and PEP exposure.
Geography
Read country risk and jurisdictional exposure in the customer’s context.
Product and service
Account for product characteristics, cash intensity and activity signals.
Delivery channel
Reflect remote onboarding, digital delivery and third-party reliance.
Make your methodology the starting point.
Define risk areas, weights, bands and review cadence. Ratings use the approved methodology, keeping a draft from changing the approach already in use.
- Weight the areas that matter to your programme.
- Keep the factors and matching rules visible.
- Preserve the assessment basis behind each result.
- Profile updated
- Rating refreshed
- Review due
- Profile updated
- Rating refreshed
- Review due
A recalculation does not restart the review clock.
Reassess as the relationship changes.
Relevant customer, screening and investigation events can refresh the rating. Review dates follow your risk cadence, so new information does not quietly postpone due work.
- Follow the current rating and its history.
- Bring a review forward when risk calls for it.
- Use configured rules to raise alerts or escalate work.
Keep judgement accountable.
Request an override with a reason and, when needed, an expiry. The rating changes only after the approval path is complete.
Explore enterprise-wide risk assessment
Before you get started.
Put the reasons behind the rating.
Explore a customer risk approach your team can review and explain.
Book a demo