Legal
The agreements, policies and statements that govern how Nex Systems works with customers, partners and website visitors.
Customer agreements
- Terms of ServiceThe agreement that governs access to and use of Nex eKYC, Nex Screening, Nex AML, Nex 360 and our free tools.
- Data Processing AgreementHow Nex processes personal data on behalf of customers, including security, sub-processors, transfers and breach notification.
- Service Level & Support PolicyOur availability commitment, service credits, support channels and response targets for paid subscriptions.
- Refund & Cancellation PolicyHow cancellation, non-renewal, plan changes and refund requests work for Nex subscriptions.
Privacy and website
- Privacy NoticeHow Nex collects, uses, shares and protects personal data, and how to exercise your rights.
- Cookie PolicyThe strictly necessary cookies and similar technologies our websites use, and how to manage them.
- Website Use PolicyThe terms that apply when you visit the Nex Systems website and use its free tools.
- Accessibility StatementOur accessibility commitment, the measures we take, known limitations and how to give feedback.
Programs and partners
- Government & NPO Program PolicyEligibility, scope and conditions for free access to Nex 360 for government entities and non-profits.
- Referral Program PolicyWho can refer, required documents and checks, qualified referrals, commission and payment rules.
- Partner Code of ConductThe standards of integrity, honest selling, data protection and conduct we expect from every partner.
Integrity and compliance
- Anti-Bribery & Corruption PolicyOur zero-tolerance approach to bribery and corruption, and the rules for gifts, third parties and public officials.
- Sanctions Compliance StatementThe sanctions framework we follow, restricted jurisdictions and how we screen our own customers and partners.
- AI Use & Transparency StatementWhere and how Nex uses AI, what it does not do, the data it uses and how people stay in control.
- Complaints Handling PolicyHow to make a complaint, how we investigate it, our timelines and how to escalate.
- Speak-Up PolicyHow to raise a concern about wrongdoing, confidentially or anonymously, and how we protect you from retaliation.
- Modern Slavery StatementOur approach to preventing modern slavery and human trafficking in our business and supply chain.
Security
Available on request
Shared with customers and prospective customers for vendor reviews, under NDA where needed.
- Information Security Overviewsecurity@nex.systems
- Data Retention & Deletion Scheduleprivacy@nex.systems
- Business Continuity & Disaster Recovery Summarysecurity@nex.systems
Common questions
Short answers for orientation. The document above governs if anything differs.
Nex Global LLC, a Wyoming limited liability company trading as Nex Systems. It is the contracting entity under the Terms of Service unless an Order Form expressly states otherwise.